All Gift Card sales are final and cannot be refunded for any reason. Retail returns are only accepted with a valid receipt within 30 days of the original purchase date and all will be given in the form of a Gift Card only. Returns are only valid at location where products were originally purchased. All Makeup, Air Care, Personal Blends, Singular Notes and Gift Cards are FINAL sales and cannot be returned for any reason; this includes but is not limited to Non-Aveda, Sun, and Tend skin. Thank you!